CODE OF ETHICS
- To perform high quality repair service at a fair and just price.
- To have a sense of personal obligation to each customer.
- To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
- To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
- To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
- To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
- To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
- To notify the customer if appointments or completion promises cannot be kept.
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
We have trusted Mel's Garage for decades. Many garages will give you a long list of mystery repairs you need, aside from the work you requested. Tim and Cory would never do this. If you are looking for ethical mechanics who will do the work well and at a fair price, you have found your garage in Mel's. Great service, great mechanics.
Brakes, near Watertown, Wisconsin
Mel's Garage was great to work with throughout a complicated mechanical problem on my car. Cory and his dad kept me advised of the status of the repair. Professionalism is exhibited during the entire auto repair process. Thank you and the entire team for superb service.
A little garage hidden away on a side street. But, tremendous customer service. We have used them for years, and they are very honest guys, with integrity. Very knowledgeable and fair.
They were fast and so friendly. They ended up having exactly what I needed when I went in for a quote. They had me fixed up in about an hour. They guys were so friendly and courteous. Will definitely go back!
